Refund policy

B2B Transaction Nature

All transactions on Impresso are business-to-business (B2B) transactions.

Most products are:
• Custom-made
• Produced according to customer-approved specifications, artwork, and samples

Custom Products – No Return / No Refund

For customized products, including but not limited to:
• Custom size
• Custom printing
• Custom materials or structures

Returns, refunds, or cancellations are not accepted once:
• Sample approval is confirmed (including electronic or written approval), or
• Production has commenced

Stock Products

For non-customized, stock products only:
• Returns may be accepted upon approval
• Products must be unused and in original condition
• A 40% restocking fee will be deducted from the refund
• Original shipping and handling costs are non-refundable

Quality Claims

If you receive products with:
• Manufacturing defects
• Significant deviation from approved samples

You must:
• Notify Impresso within 7 days of receipt
• Provide clear photos, videos, and supporting evidence

Upon verification, Impresso may offer:
• Replacement
• Partial refund
• Credit for future orders

Shipping Damage

Damage caused during transportation:
• Will be handled based on evidence and carrier responsibility
• Customers are required to assist in evidence collection
• Compensation will be resolved through replacement or negotiated solution

Non-Returnable Situations

Returns or refunds will not be accepted for:
• Delays caused by logistics or customs
• Color variation within industry tolerance
• Minor dimensional deviations
• Customer-provided artwork errors
• Incorrect information provided by the customer