FAQs
About Impresso Packaging
What is Impresso Packaging?
Impresso Packaging is a custom packaging manufacturer and trader specializing in fully customized paper packaging, including rigid boxes, folding cartons, corrugated boxes, and premium gift packaging. We work with brands worldwide to turn packaging concepts into high-quality, production-ready solutions.
Are you a factory or a trading company?
We are a packaging manufacturer as well as a trader. Our production is handled through our long-term partnered factory in China, allowing us to control quality, cost, and production timelines without unnecessary middle layers.
Where is your factory located?
Our factory is located in Wenzhou, China, one of the major hubs for printing and packaging manufacturing.
Do you ship internationally?
Yes. We ship custom packaging internationally. Our standard delivery regions currently include the European Union, the United Kingdom, the United States, Singapore, Malaysia, Thailand, Canada, and Australia. Standard shipping methods shown on our website are sea freight or railway freight. For destinations not covered by our standard routes, customers may contact us for EXW pricing and arrange pickup with their own logistics provider.
Custom Packaging Products
What types of packaging do you offer?
We offer a wide range of custom packaging solutions, including:
- Custom rigid boxes
- Custom folding cartons
- Corrugated mailer boxes
- Magnetic closure boxes
- Drawer boxes
- Luxury gift boxes
- E-commerce packaging
- Gifting Set
Can you produce packaging based on my design?
Yes. You can provide your own artwork, dieline, or technical drawings, and we will manufacture according to your specifications.
Can you help with structural design?
Yes. If you do not have a finalized structure, our team can assist with box structure development and dieline creation.
Do you offer product packing or packing-on-behalf services?
Yes. If you have products that need to be packed into our packaging, we can provide packing-on-behalf services upon request.
Please contact our customer service team in advance to discuss product details, quantities, and packing requirements.
Materials & Printing Finishes
What materials do you use for packaging boxes?
Common materials include gray board, kraft paper, coated paper, specialty paper, corrugated paper (E, B, C, or custom flute), and eco-friendly paper options.
Do you offer eco-friendly or sustainable packaging?
Yes. We offer recyclable, biodegradable, and FSC-certified paper materials upon request.
What printing and finishing options are available?
We support a wide range of finishes, including:
- Offset printing
- Pantone color printing
- Foil stamping (gold, silver, holographic, transparent foil and more)
- Embossing and debossing
- Spot UV and matte UV
- Lamination (matte, gloss, soft-touch)
Can multiple finishes be combined on one box?
Yes. Multiple finishing techniques can be applied to a single packaging design.
MOQ & Pricing
What is your minimum order quantity (MOQ)?
Our standard minimum order quantity is 500 pieces.
For certain projects, other quantities may be discussed. Please note that each production process involves setup costs, such as printing plates and tooling. As order quantities decrease—especially for designs with more complex structures or finishes—the unit cost will increase accordingly.
How is the price calculated?
Pricing is based on box structure, dimensions, materials, printing, finishing processes, order quantity, and packing requirements.
Do you offer bulk discounts?
Yes. Larger order quantities benefit from lower unit costs.
Do you offer discounts or seasonal promotions?
No. We do not run seasonal or holiday promotions.
Our pricing is based on actual production and logistics costs to ensure stable quality and reliable delivery.
Can I place a small trial order?
We recommend making samples before mass production.
A small sampling fee applies; however, the sampling cost will be fully refunded once a mass order is placed, making the sampling effectively free for confirmed production projects.
For mass production, the standard MOQ applies.
Why do prices vary across different markets on your website?
Prices for ready-to-ship products are shown on a CFR basis, and shipping costs account for a significant portion of the total price.
Because freight rates vary considerably between regions, prices may differ across markets.
If you prefer to arrange your own shipping or require an EXW (Ex Works) factory price, please contact our customer service team for details.
Why may prices change over time?
Packaging prices may be adjusted due to fluctuations in paper materials, printing costs, and international logistics fees.
When cost changes are significant—especially in international freight—we may update our prices accordingly.
Sampling & Production Time
Do you provide samples?
Yes. We offer structural samples, digital print samples, and full production samples.
How long does sampling take?
Sampling usually takes 2–7 working days, depending on complexity.
How long is mass production?
Mass production typically takes 5–10 working days after sample approval.
Do you offer rush production?
In certain cases, expedited production may be available. Please contact us for confirmation.
Artwork & File Requirements
What file formats do you accept?
We accept AI, PDF, PSD, and other vector-based formats suitable for printing.
Can you help if I don't have artwork?
Yes. We can assist with layout adjustments, dielines, and basic print preparation.
Will I receive a final proof before production?
Yes. Final artwork confirmation is required before mass production begins.
Quality Control
How do you ensure product quality?
We follow a structured quality control process throughout production, including material inspection, printing checks, finishing inspection, and final packing review.
Each order is produced according to the approved sample and confirmed specifications to ensure consistency.
For large or complex projects, additional checks may be applied before shipment.
Will the final product match the approved sample?
Yes. Mass production is carried out based on the approved sample and confirmed specifications.
Please note that most samples are produced using digital printing, while mass production uses offset printing, so minor color variations may occur. In addition, slight color differences can also exist between different production batches.
These variations are considered normal within standard printing tolerances.
What if there is a quality issue?
If a quality issue is identified and confirmed, please contact us as soon as possible with clear photos or videos.
We will review the case based on the approved sample and confirmed specifications, and provide an appropriate solution depending on the situation.
Shipping & Return & Refund
What are your shipping rates and duties?
- Shipping Rates: Prices for ready-to-ship products on our website are generally quoted on a CFR (Cost and Standard Freight) basis.
For bulk custom orders, we offer flexible trade terms including EXW, FOB, and DDP. - Customs & Duties: Unless a DDP (Delivered Duty Paid) agreement is made, customers are responsible for all import duties, VAT, and local customs fees. We recommend checking with your local customs office for estimated costs.
What shipping methods are available?
We support sea freight, air freight, express courier, and consolidated shipping options.
Customers may also arrange pickup with their own designated logistics provider if preferred.
If air freight is required, please contact us to check availability and additional costs.
Can you ship to third-party warehouses or fulfillment centers?
Yes. We can ship directly to overseas warehouses, Amazon FBA, or third-party logistics providers.
Do you accept returns or refunds?
No. All Impresso Packaging products are customized with customer-specific logos, including ready-to-ship items.
Due to this customization, returns and refunds are not supported once an order is confirmed and produced.
What if the products arrive with defects or quality issues?
If there are significant defects or damages that affect normal use, please contact us within 7 days of receiving the goods and provide supporting photos or videos.
We will review the case and discuss an appropriate solution based on the confirmed order details.
When will you ship my order?
We understand that timely delivery is critical for your branding events and product launches.
- Custom Orders: Production typically takes 5-10 business days after your final approval of the digital proof (mock-up). Once production is complete, your order will be dispatched immediately.
- Rush Orders: If you have a tight deadline, please contact us in advance. We will do our best to arrange expedited production to meet your schedule.
How can I track my shipment?
Once your order has shipped, we will send a confirmation email with your tracking number. You can monitor your shipment's progress directly through the carrier's website.
Courier Lost My Package! What should I do?
We’re very sorry to hear your shipment may have experienced an issue with the courier. While impreso is not directly liable for delays or losses caused by third-party shipping carriers, we are committed to standing by our customers. If your package is reported lost in transit:
- Notify Us Immediately: Please let us know as soon as you suspect a delivery issue.
- Claim Assistance: We will promptly initiate a formal claim with the courier on your behalf to investigate the shipment.
- Worry-Free Resolution: To ensure your business isn't disrupted, we will work with you to find the best solution—this includes re-producing your order at a prioritized schedule or issuing a refund/credit for the lost items once the carrier confirms the loss.
Your peace of mind is our priority, and we will do everything we can to make it right.
Payment & Trade Terms
What payment methods do you accept?
Our website currently supports PayPal payments in USD.
For fully custom packaging orders, customers may contact us to arrange bank transfer (T/T) or PayPal payments in other currencies, subject to agreement.
Can you provide commercial invoices and packing lists?
Yes. We provide all standard export documents required for customs clearance.
Are taxes and duties included in the website prices?
No. Prices shown on our website for ready-to-ship products are based on CFR terms.
They do not include VAT, GST, sales tax, or similar consumption taxes in the destination country, nor do they include import duties or customs clearance charges.
Any applicable taxes or duties are the responsibility of the buyer.